Consumer Duty, a fundamental principle outlined by the FCA (Principle 12), demands that firms like 3S Money act in the best interests of customers.

We are dedicated to delivering services and products that achieve the best possible outcome for our customers, ensuring:

1. Alignment with customer needs:

• Our products and services are tailored to meet our user's specific needs, characteristics, and objectives.

• Communications, including end-user terms, are transparent, fair, and non-misleading. They promote financial well-being and aid customers in achieving their financial objectives.

• Target markets are carefully assessed to address any vulnerabilities or risks affecting potential end-users.

• We constantly refine and expand our product offerings, ensuring they adhere to Consumer Duty principles and solicit customer/client feedback to enhance functionality and quality.

2. Fair value provision:

• Our products and services offer fair value relative to the price paid, ensuring benefits are proportionate with costs.

• We prioritise our customers' financial well-being, assessing the potential impact of our offerings on their overall financial health and providing guidance for informed decision-making.

3. Transparent communication:

• Customers are required to review and accept our Terms & Conditions and Privacy Policy, ensuring clarity and transparency.

• Communication methods are tailored to customer preferences, ensuring accessibility and comprehension.

• Customers are provided with accurate, comprehensive, and timely information detailing all associated costs.

4. Customer support:

• Communication with customers is conducted in a clear and understandable manner, fostering transparency and trust.

• A robust complaints-handling process is in place, ensuring prompt, fair, and impartial resolution of concerns. We are committed to addressing issues and providing appropriate remedies as needed.

For inquiries regarding Consumer Duty, please reach out to us at [email protected]