How to approve payments using the 3S Money app

The 3S Money app now handles two-factor authentication (2FA), making it faster and more convenient to approve payments and manage your account on the go.

We’re slowly phasing out the use of our partner application, Duo, and we advise all clients to switch to the 3S Money app as soon as possible.

PLEASE NOTE: We’re managing the migration process in controlled batches to ensure a seamless transition for all users, so you may be unable to access the feature immediately. We advise you to continue using Duo for all approvals until further notice.

If you’ve received an invitation to switch from Duo to the 3S Money app, please follow these instructions:

1. Install or update your 3S Money App

All users are required to use app version 1.3.0.

IMPORTANT

This guide is for users who authorise transactions using the 3S Money app. If you use Duo for authorisation, please get in touch with your Relationship Manager for further instructions.

2. Log in to your account

Open the app and sign in using your existing credentials.

3. Confirm your trusted device

Once logged in, follow the on-screen instructions to set your phone as a Trusted Device.

4. Confirm the change using Duo

Once logged in, follow the on-screen instructions to set your phone as a Trusted Device.

5. You're all set!

You can now manage your account directly within 3S Money and approve payments with a single notification tap.

Can I delete the Duo app after I’ve switched to the 3S Money app?

We advise you to send and approve a payment using your app, before deleting Duo, to ensure that the migration has been successful.

What happens if I lose or replace my Trusted Device?

If you need to change the trusted device registered to your 3S Money account, please complete this form, and we will contact you with instructions. Please be advised that you will need to complete identity verification to set up and approve a new trusted device.

If you have any questions about switching from Duo, using the mobile app or need support with your payment, please get in touch with your Relationship Manager or leave us a message at [email protected].