Upgrading or replacing your phone? Here's how to maintain access to your 3S Money account

Follow this guide when upgrading to a new phone or replacing an old one to ensure continuous access to your account and securely migrate your trusted device.


What is your trusted mobile device?


Your trusted device is the smartphone you use to approve payments and transfers using the 3S Money App or Duo.


IMPORTANT


This guide is for users who authorise transactions using the 3S Money app. If you use Duo for authorisation, please get in touch with your Relationship Manager for further instructions.


How to migrate to a new trusted device


Before you attempt to migrate, please check the following:

  • Your old device is still functioning

  • Your old device is connected to the internet


Please note that each account user can only have one trusted device for transaction authorisation.


Step 1: Keep the 3S Money App on your old device


Ensure the 3S Money app remains installed on your old device and the device is connected to the internet.

Step 2: Prepare your new device


Install the 3S Money app on your new mobile phone by clicking this link or searching ‘3S Money’ in the iOS or Google Play store.


Step 3: Log in on the new device


Open the 3S Money app and log in using your credentials.

Step 4: Approve login on your old device


When prompted, approve the login request on your current trusted device.


Step 5: Set your new device as trusted


To make sure you can authorise payments on your new device, do the following:


  • Open the 3S Money app on your new device

  • Select settings and click ‘Trusted Device’

  • Then press ‘Set as Trusted’


You can continue using the app on your old device but can no longer authorise payments on it. We advise you to use your new device for all account management purposes.


Please get in touch with your Relationship Manager for further assistance if you encounter any issues.





Last updated: 16/01/25



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