I think I may be a victim of fraud. What should I do?

If you suspect you've fallen victim to fraudulent activity while using 3S Money – we’re here to help.

We understand that fraud can be distressing, but we're here to guide you through addressing it and protecting yourself. This article outlines the steps you should take if you've encountered fraud and provides tips on safeguarding your information.


What to do if you suspect fraud


If you have reason to believe you've become a victim of fraud while using your 3S Money account, follow these steps:


1. Tell us immediately: If you suspect fraud, it's crucial to contact us as soon as possible. The sooner we know about the issue, the faster we can take action to protect your account and investigate the situation.


2. Report to local authorities: As well as contacting us, it's essential to report the incident to your local police authorities. This step helps law enforcement track down fraudsters and prevent further fraudulent activities.


How do I contact 3S Money?


If you believe you have fallen victim to fraud or want to report suspected fraudulent activity, you can reach our dedicated support teams through the following contact details:


UK:
Phone: +44 20 3807 9645
Email: [email protected]


EU:
Phone: +352 2033 4574
Email: [email protected]


How do I report fraud in my region?


Depending on your location, here are the appropriate channels for reporting fraud:



Protecting yourself from fraud


Preventing fraud is essential, and there are steps you can take to safeguard your information:


  • Protect personal details: Never share your personal information, including usernames, passwords, or sensitive banking details, over the phone or through email. 3S Money will never ask for this information in unsolicited communications.
     

  • Verify senders: Always double-check the sender of a message or email. Fraudsters often impersonate trusted brands. Ensure the communication is from a legitimate source before acting and only attempting to contact the sender via a different source. 
     

  • Use common sense: Always ask yourself, is any offer too good to be true, and does the request sound reasonable? Never pay someone you don’t know or take any action if you’re being rushed or pressured.


For more information on spotting signs of online financial crime and how to protect your business, please read our guide to financial cybercrime.


How we combat fraud


At 3S Money, we are committed to preventing and addressing fraud. Here's how we work to protect you:


  • Collaboration: We work closely with banks, clients, and relevant authorities to swiftly identify and mitigate fraudulent activity.
     

  • Timely action: When it comes to stopping fraud, time is of the essence. If you believe you've been defrauded, contact us immediately. The sooner we're informed, the quicker we can protect your assets.


By following the steps outlined above and remaining vigilant, you can protect yourself from fraud and take action to safeguard your financial well-being.

Remember, 3S Money is here to support you through any situation you may encounter - protecting your funds is our top priority.



Last updated: 02/10/23



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© 3S Money Club Limited 2019-2024. All rights reserved. 3S Money and 3s.money are trading names of 3S Money Club Limited. 3S Money Club Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing of electronic money and the provision of payment services with FCA registration number 900918. 3S Money Club Limited is registered in England and Wales, Company Number 8574246, with its registered office address at 45 Folgate Street, London, E1 6GL, United Kingdom. 3S Money Club Limited is registered with The United Kingdom Information Commissioner's Office with ICO registration number ZA495485. 3S Money Club Limited (DIFC Branch) is regulated by the Dubai Financial Services Authority (DFSA) with DFSA reference number F007004, authorising it under Article 48 of the Regulatory Law 2004 to carry on the Financial Services comprised in Issuing Payment Instruments and Providing or Operating a Payment Account. 3S Money Club Limited (DIFC Branch) is registered in Dubai International Financial Centre, Licence Number CL5587, with its registered office address at Central Park Towers, office 20-54, DIFC, Dubai, UAE. 3S Money (Luxembourg) S.A. is authorised by the Commission de Surveillance du Secteur Financier (CSSF) under the law of 10 November 2009 on payment services for issuing, distribution and refund of electronic money with CSSF registration number W00000016. 3S Money (Luxembourg) S.A. is registered in Luxembourg, R.C.S number B245715, with its registered office address at 25C, Boulevard Royal, L- 2449, Luxembourg, Grand Duchy of Luxembourg