This Cardholder Agreement is a Supplemental Document to, and for the purposes of, the 3S Money Club Terms of Service (defined below). This Cardholder Agreement relating to the Card and its Schedules (together the “Agreement”) together with the 3S Money Terms of Services including its Schedules constitutes our agreement with you in respect of your access to and use of the Card. This Agreement outlines the permissible uses of the Card issued pursuant to our service, guidelines for secure usage, as well as our respective responsibilities. The capitalised terms in this Agreement should be interpreted according to the definitions provided in: (i) the 3S Money Terms of Service; and (ii) Schedule 1 (titled "Definitions."), Schedule 2, Schedule 3, Schedule 4 and any other Schedules included in this Agreement.

Introductory Matters

1. For the purposes of this Agreement the “3S Money Terms of Service” means the terms of the relevant Issuer (as defined in clause 1.1 below). Such terms are as follows:

(a) the United Kingdom, 3S Money Club Limited General Terms of Service (United Kingdom), which can be located here;

(b) Luxembourg, 3S Money (Luxembourg) S.A. General Terms of Service (2025), which can be located here; and

(c) the United Arab Emirates, 3S Money Club Limited (DIFC Branch) General Terms of Service, which can be located here

2. In this Cardholder Agreement:

(a) “we”, “our”, “us” and "3S Money" refers to the 3S Money contracting entity under the relevant 3S Money Terms of Service, as set out above in paragraph 1.

(b) “you” and “your” refers to you, 3S Money’s client, and in certain circumstances, чwhere context requires, may also refer to a Cardholder.

3. This Cardholder Agreement forms part of the 3S Money Terms of Service and any other relevant agreements between you and 3S Money.

4. By accepting and utilising the Card, you, and any Cardholder, agree to abide by all the terms and conditions outlined in this Agreement and in the 3S Money Terms of Service. It is crucial for both you and any Cardholder to carefully review this Agreement before using the Card.

5. If you are unwilling to accept any of these terms, you can cancel your Card by following the instructions provided in clauses 2.27 to 2.33 of this Agreement (‘Termination or Freezing of a Card').

6. We may furnish you with, and maintain records of, documents that are part of this Agreement in either electronic or paper format. When you apply for a Card through our website, you consent to the use of electronic signatures by both parties to confirm acceptance of documents that form part of this Agreement and any other associated documents.

7. This main document and its Schedules should be read in conjunction with each other. If there is a conflict between the terms stated in this main document and its schedules, the terms of the relevant schedule will take precedence over any inconsistencies. Later Schedules take precedence over earlier Schedules to the extent of any inconsistency. This Agreement will take precedence over the 3S Money Terms of Service to the extent of any inconsistency.

1. CARDS

1.1 Issuer: The issuer of your Card, being such entity set out in Schedule 3 that corresponds to the country you ordered the Card to be issued in (“Issuer”), may apply specific limitations to your use of the Card. You must comply with the Issuers own terms and conditions being those set out in Schedule 4. Where the Issuer is a third party, our rights under this Agreement shall be deemed also to be the rights of the Issuer.

1.2 Transactions: We provide you with the Card so you can conduct Transactions. You can order the Card through your 3S Money Client Portal or 3S Money Mobile App, where you have the option to order a debit card. We may make available multiple cards.

1.3 Property in a Card: Each Card remains the property of the Issuer. Therefore, there may be situations where we or the Issuer need to terminate the Card. We will only do so if we or the Issuer determine it to be necessary.

1.4 Instructions for use: All Cards must be used in accordance with the instructions provided in this Agreement. You must share a copy of this Agreement with Cardholders and procure their compliance with these terms and the guidelines set out in Schedule 2.

2. VALIDITY, ACTIVATION, ISSUING, REPLACING, FREEZING, RENEWAL, TERMINATION AND EXPIRY OF THE CARD

2.1 Activation: Once the Card is created, unless we have issued instructions to the contrary, the Card is immediately available for use.

2.2 Issuing the card: The Card will be valid for 5 years (60 months) from the date of issue unless otherwise terminated in accordance with this Agreement.

2.3 Freezing the card: The Cardholder may freeze the Card through the 3S Money Client Portal or 3S Money Mobile App which temporarily restricts the use of the Card, preventing new Transactions while keeping your 3S Money Client Portal or 3S Money Mobile App active. Where the Cardholder has frozen the card, they can unfreeze the Card through the 3S Money Client Portal or 3S Money Mobile App to resume using it. Where the Cardholder has recurring payments on the frozen Card, they must cancel such payments to the relevant third party or update the payment details to an alternative card to prevent any Transactions from being charged to the frozen Card.

2.4 Replacing the Card: Should you for any reason need to replace a Card you must apply for the issue of a new Card and then apply to terminate the Card being replaced.

2.5 Renewing the card: When the Card is about to expire or has expired, 3S Money will initiate the process to issue a new Card. The new Card will have the same number, a new CVC2 and a new expiry date. Your existing Card will remain active until its expiry date.

2.6 Termination of the card: If a Card is terminated, this permanently cancels the Card, making it inactive and unusable. If you need a replacement Card, you must apply for a new Card to be issued. Where you have recurring payments on the Card being terminated, you must cancel such payments with the relevant third party or update the payment details to an alternative card to prevent any Transactions from being charged to the terminated/cancelled Card.

2.7 Expiry: The expiration date of each Card can be viewed in your 3S Money Client Portal or 3S Money Mobile App.

How to Use Your Card

2.8 Transaction timing: Transactions made with a Card are generally processed immediately. The processing timeframe may vary depending on how and where a Card is used, as well as factors beyond our control. Settlement of Transactions however may come at a later date, depending on the type of Transaction.

2.9 Where a Card can be used: A Card can be used internationally at establishments displaying a symbol that matches the one on the Card, except: (a) where the Transaction involves a Sanctioned Person, Organisation or Jurisdiction; or (b) in countries in which the Payment Service Provider does not offer any services or (c) where otherwise our policies prohibit or restrict the use

The amount deducted from your 3S Money Account will be converted into the currency of your Card at a rate determined by the Payment Service Provider on the applicable clearing date. This rate may differ from the rate the Issuer or the government-mandated rate for that clearing date. If a Transaction is made or funds obtained in a currency other than the Card currency, 3S Money will apply a foreign currency conversion fee as clarified in our fee schedule (which can be accessed via https://3s.money/terms/fees-and-pricing) to the Transaction amount, which will be retained as compensation for our services. Please be aware that there may be additional limits and local regulations governing card usage that are beyond our control. For the purposes of this clause: (A) “Sanctioned Person, Organisation or Jurisdiction” means (i) any individual, entity, body, organisation, country or other jurisdiction, vessel or aircraft designated on, or otherwise subject to, any sanctions list maintained by a Sanctions Authority; or (ii) any person owned or controlled (directly or indirectly) by, or acting on behalf of, such a designated person in (i); and (B) “Sanctions Authority” means any governmental, judicial or regulatory institution, agency, department or authority responsible for the implementation, administration or enforcement of sanctions, including any such entity designated as such by the United Kingdom, the European Union, the United States of America and/or the United Nations.

2.10 Non-expiry of funds: The funds in your 3S Money Account do not expire, irrespective of the expiration date of a Card. Please note that you will not earn any interest on the funds in your 3S Money Account.

2.11 Not a credit card: You must not resell the Card. The Card is not a credit card.

2.12 Declining of Transactions: You acknowledge and agree that Transaction limits are determined by the available funds in your 3S Money Account as well as the limit set on your Card. The limit on your card may be agreed between you and us from time to time. We reserve the right to decline any Transaction that we believe may violate the terms outlined in this Agreement, the 3S Money Terms of Service, or any other applicable agreements between you and 3S Money governing the use of your 3S Money Account and/or whether we suspect security issues or unauthorised or fraudulent use of the Card. Additionally, we may reject applications for Cards at our sole discretion.

2.13 Debit: Each time a Cardholder uses the Card, you authorise 3S Money to reduce the value available by the amount of the Transaction, and any applicable fees as set out in clause 5, from your 3S Money Account(s). If the balance in the 3S Money Account(s) is insufficient to cover the transaction, the amount may be deducted from other available accounts and currencies, and if there are insufficient funds available on all available accounts, the Transaction may be declined.

2.14 Business purposes only: You shall ensure that Cards are used solely for business purposes and not for personal, family, or household purposes.

2.15 Authorised Transactions (1): As long as it does not exceed your available balance, subject to any applicable restrictions, Cardholders may use their Card to purchase goods or services wherever that Card is accepted. The authorisation process for Transactions varies based on how a Card is used. A Cardholder can:

2.15.1 use a Card with or without Security Details; or

2.15.2 provide Card details by phone, mail, or online, with or without using Security Details; or

2.15.3 utilise contactless using Apple Pay and Google Pay Transactions with a Card.

2.16 Authorised Transactions (2): When a Cardholder uses a Card as set out in clause 2.15, we will assume that you have authorised the Transaction. Additionally, you must adhere to any additional terms associated with the use of a Card (and you must ensure that Cardholders do so as well), which may include the 3S Money Terms of Service, its Schedules, this Agreement and any third party agreements (for example, an agreement with an Issuer or a Digital Wallet provider). Failure to comply may result in a Transaction not being authorised.

2.17 Responsibility for Transactions: You are responsible for all Transactions made by you or Cardholders via a Card. If someone else is allowed by you or a Cardholder to access a Card or card number, we will consider it as being accessed with your authorisation, and you will be liable for all Transactions and fees incurred by that person.

2.18 Remote purchases: If the 16-digit Card number is used for remote purchases (e.g., mail order, telephone, mobile app, or internet), it will have the same legal effect as using a physical or virtual card. For security purposes, we may impose limits on the amount or number of Transactions that can be made using a Card in these scenarios and 3D Secure technology may be used to verify your identity when making such remote purchases.

2.19 Compromised Card: If Card is lost, stolen or otherwise compromised, a Cardholder can temporarily freeze the Card by accessing the "Card Settings" section by logging into the 3S Money Client Portal or 3S Money Mobile App, which will result in all future Transactions on the Card being declined. If the Card is later found not compromised, a Cardholder can unfreeze the card by accessing the "Card Settings" section by logging into the 3S Money Client Portal or 3S Money Mobile App.

2.20 Cash Access: Please note that as a Business Client or Small Business Client, a Card cannot be used to withdraw cash and ATM transactions unless enabled.

2.21 Authorisation Request: When a Cardholder uses a Card to make purchases from merchants, the merchant may request authorisation from us for the Transaction. If such a request is made, we place a hold on the relevant 3S Money Account for the requested amount of the Transaction for a period of up to 7 days, or for pre-authorisations, up to 30 days. After the relevant period elapses, the. authorisation or pre-authorisation request (as applicable) will automatically expire. In this case the amount of authorization request will be returned to your 3S Money Account. This Authorization request may affect the availability of funds in your 3S Money Account.

2.22 No right to stop payment: A Cardholder does not have the right to stop payment on any purchase or Transaction initiated through the use of a Card.

2.23 Card Details Request: The details of a Cardholder’s Card can be accessed through the 3S Money Client Portal or 3S Money Mobile App. To view the Card details, a Cardholder must click on “Show details” and complete a two-factor authentication security check which will reveal the Card PAN number (16 digits), expiration date, and CVC2. 3S Money will not store the PAN, expiration date and CVC2 numbers at any point in time.

2.24 3D Secure Code: When making an online purchase at a 3D Secure merchant, you must procure that the Cardholder completes the 3D Secure authentication process in the 3S Money mobile application. This process requires confirmation from the merchant, as well as the Transaction amount and currency, to ensure secure authorization.

2.25 Transaction Viewing: In addition to obtaining print receipts at merchant stores or accessing virtual receipts, a Cardholder can view their Transaction history and balance by logging into the 3S Money Client Portal or 3S Money Mobile App and navigating to the Card Activity section. We recommend that you (and Cardholder) regularly review all Transactional activity on any 3S Money Accounts.

2.26 Transaction Data: You acknowledge that where transaction data, including merchant names, merchant category codes, locations, timestamps and transaction descriptions may be supplied by third parties (Transaction Data) these could be inaccurate or delayed. Accordingly, you agree not to rely solely on Transaction Data, including for accounting or tax purposes, without independently verifying such information.

Termination or Freezing a Card

2.27 Card termination by the cardholder: A Cardholder may stop using a Card at any time. If a Cardholder wishes to terminate a Card, they may do so by either going through “Card Settings” section on 3S Money Client Portal, 3S Money Mobile App or contacting us. If the relevant 3S Money Account is closed, all Cards connected to it will be automatically terminated.

2.28 Termination or Freezing of Card: We and/or the Issuer reserve the right to terminate a Card by providing you with a minimum notice period of two months. In that event, you should notify your affected Cardholder(s). However, we or the Issuer may immediately terminate a Card (or do so with less notice) and/or decline to issue a Card in the following circumstances:

2.28.1 if you or a Cardholder materially breach the terms of this Agreement including the avoidance of doubt the 3S Money Terms of Services, or any other agreement with us/ the Issuer;

2.28.2 if you or a Cardholder uses a Card for improper, illegal, or criminal activities, or if we suspect such activities;

2.28.3 if you or a Cardholder commit or attempt to commit fraud against us or any other person or entity;

2.28.4 if we suspect a Card is being used by someone other than the Cardholder;

2.28.5 if we need to, in order to comply with any applicable laws, regulations, or receive directions from relevant authorities or courts;

2.28.6 if you or a Cardholder provide false or misleading information to us at any time;

2.28.7 if we reasonably believe that you or a Cardholder is unable to manage your respective financial affairs or are unlikely to fulfil your respective debts or you or the affected Cardholder face the threat of insolvency;

2.28.8 if you or a Cardholder suspends, or threatens to suspend, payment of debts or is unable to pay debts as they fall due or admits an inability to pay debts as they fall due;

2.28.9 if you or a Cardholder commences negotiations with all or any class of creditors with a view of rescheduling any debts, or makes a proposal for or enters into any compromise or arrangement with any creditors other than for the sole purpose of a scheme for a solvent amalgamation of you or the Cardholder with one or more other companies or your or the Cardholder solvent reconstruction;

2.28.10 if a receiver is appointed over all or any of your or a Cardholder’s assets, or a person becomes entitled to appointed over all or any of your assets;

2.28.11 if a judgment is obtained or threatened to be obtained against you or a Cardholder;

2.28.12 if you or a Cardholder suspend or cease, or threaten to suspend or cease carrying on all or a substantial part of your or their business;

2.28.13 a petition is filed, a notice is given, a resolution passed, an order is made, or any other steps are taken for or in connection with the winding up of you or the Cardholder other than for the sole purpose of a scheme for a solvent amalgamation of you or them with one or more other companies or the solvent reconstruction of you or a Cardholder;

2.28.14 if any event occurs, or proceedings is taken, with respect of you or a Cardholder in any jurisdiction to which you or the Cardholder is subject that has an effect equivalent or similar to any of the events mentioned in clauses 2.28.1 to 2.28.13 (inclusive);

2.28.15 if this Agreement or any other relevant agreement between us becomes unenforceable due to reasons beyond our control; or

2.28.16 if we are required to by a third party Issuer, Payment Processor or Payment Service Provider for any reason; or

2.28.17 if any of our agreements with a third party Issuer, Payment Processor or Payment Service Provider expire or terminate for any reason whatsoever.

2.29 Inadequate Card Security: If you or a Cardholder fail or we reasonably suspect you have failed to keep a Card safe and secure we may immediately terminate or freeze it.

2.30 Cardholder Termination Request: We may terminate the Cardholder's Card upon the Cardholder's request, subject to certain conditions as set out in this Agreement. Please refer to the “Card Settings” section to terminate a Card or get in touch with us to initiate the termination process.

2.31 Timing for removal: Should you wish to remove a Cardholder, they will still be able to utilise the Card, until the card is terminated. It is your responsibility to notify us of any Cards that require immediate termination.

2.32 Suspension: We may suspend a Card or Cards and access to our related services immediately without notice where we, a third party Issuer, Payment Processor or Payment Service Provider consider it reasonably necessary or desirable to maintain the security or integrity of services provided in connection with a Card, or to the prevent misuse of the Card. The service will be reinstated once it can be demonstrated there is no longer a threat to the security or integrity of the Card. Where you have recurring payments on the Card being suspended, you must cancel or suspend such payments with the relevant third party or update the payment details to an alternative card to prevent any Transactions from being charged to the suspended Card.

2.33 Discontinuation of Additional Facilities: We may cease supporting additional facilities associated with a Card. In such cases, we will provide reasonable notice, whenever possible.

3. REQUEST FOR A NEW OR ADDITIONAL CARD

3.1 Cardholders: You may apply for a Card or for an additional Card for a designated person known as a "Cardholder." You must only allow Cards to be issued to directors, officers, employees, contractors or other persons who are authorised by you to be issued with a Card, and to spend funds on behalf of you, in accordance with your own policies and procedures. We are entitled to rely on your request to issue a Card to a person as evidence that such person has been properly authorised. Please note that we retain discretion to reject any application for a Card.

3.2 Details of Cardholders: In compliance with relevant regulatory requirements aimed at combating terrorism/proliferation financing, tax evasion and money laundering activities, or any criminal activities generally, we are obligated to gather, verify, and record information that identifies each individual to whom a Card is allocated that is linked to a 3S Money Account. When a request is made for an additional Card associated with your 3S Money Account, we may request the Cardholder's name, address, date of birth, and other personal details to establish their identity. Additionally, we may request a copy of such a Cardholder’s passport or other identifying documents for verification purposes, as well as requesting the Cardholder to pass Video Identification. You must ensure you are authorised to provide these to us.

3.3 Provision of information to a Cardholder: The usage of a Card will be subject to the terms outlined in this Agreement. It is your responsibility to provide a copy of this Agreement (with schedules attached hereto and any other agreements that we have in place between us), as well as any future updates, to the Cardholder and ensure their compliance with its provisions.

3.4 Mutual information provision: You may have access to information regarding the Cardholder's Transactions, and conversely, the Cardholder may have access to information pertaining to the 3S Money Account and its Transactions.

3.5 Personal data use: To provide our services, we will access, process, and retain personal information regarding you, Cardholders, Cards, and any payment instructions we receive for a Card. We may also transfer such information to third parties, government agencies, and local authorities, and we will handle personal data in accordance with the terms outlined in the 3S Money Terms of Service. For details on how we collect, use, and handle your personal information, as well as how you can interact with us regarding it, please refer to our Privacy Policy at https://3s.money/privacy-policy.

3.6 Incorrect or no information: If you or a Cardholder provide false information or fail to provide requested identification details, we reserve the right to decline any request for a Card, terminate any previously issued Card, and/or impose restrictions on or close your 3S Money Account with immediate effect.

4. RETURNS, REFUNDS OR ISSUES WITH PURCHASES MADE WITH A CARD

4.1 Returns or refunds for, or issues with, purchases:

4.1.1 If a Cardholder is eligible for a refund, regardless of the reason, you and the Cardholder agree to accept credits to the relevant 3S Money Account as the form of reimbursement;

4.1.2 You and the Cardholder must adhere to the refund policy set by the merchant from whom they made the purchase; and

4.1.3 Neither 3S Money nor any third party Issuer is responsible for the refund itself or delivery, quality, safety, legality, or any other aspects of the goods or services purchased from third parties using a Card. If a Cardholder encounters any issues with a purchase or has a dispute with the merchant, it is your responsibility to address the matter directly with the merchant.

4.2 Unauthorised Transactions (1): If you or a Cardholder notifies us about an unauthorised Transaction made from a 3S Money Account, we will refund the amount of the unauthorised Transaction and where applicable, we will restore the relevant 3S Money Account to its pre-Transaction state, within the time period prescribed by applicable law following the day on which you notify us about the unauthorised Transaction, unless we have reasonable grounds for suspecting that this is linked to your or your Cardholder’s fraudulent behaviour and we have followed the relevant processes in relation to this in accordance with applicable law and/or regulation. A refund of the amount of the unauthorised Transaction is your sole and exclusive remedy.

4.3 Unauthorised Transactions (2): Subject to clauses 4.4 and 4.5, if the unauthorised Transaction was a result of the loss, theft or other compromise or misuse of a Card, Mobile, and/or Security Details, you may be held liable for any resulting losses (provided that if you are a consumer, micro-enterprise or charity your liability will not exceed £35). However, we will provide a full refund if:

4.3.1 the compromise or misuse of your Cardholder’s card was not detectable by that Cardholder before the Transaction, except in cases where the Cardholder acted fraudulently; or

4.3.2 the unauthorised Transaction occurred due to our actions or failure to act, including the actions of our employees or agents.

4.4 Denial of a refund: Please be aware that we may deny a refund if:

4.4.1 we reasonably suspect fraudulent activity on your or any Cardholder’s part (and, in this case, we may report it to the relevant authorities); or

4.4.2 you or your Cardholder have failed to take appropriate measures to safeguard a Card, Mobile, and/or Security Details, and/or you or your Cardholder have not promptly notified us of any loss, theft or other compromise or misuse of a Card and have not attempted to utilise measures available to you online to prevent such unauthorised activities, such as freezing the Card.

4.5 Transaction turns out to be authorised: If our investigation reveals that a disputed Transaction was, in fact, authorised, we will debit the relevant 3S Money Account for any refunded amount and may charge you applicable fees, charges (including interest), and reasonable investigation costs. As part of the investigation, as the account holder, you will be responsible for demonstrating that the Transaction was unauthorised.

5. FEES

5.1 Fees: We may charge certain fees and/or charges for using a Card. We list our fees and charges on our Website, https://3s.money/fees-and-pricing. We may update our fees and/or charges from time to time by updating the fees and pricing page on our Website.

5.2 Deductions from your account: Any fees and charges that you owe us for using a Card will be deducted directly from your 3S Money Account.

5.3 Non-card currencies: We may also impose fees for Transactions made not in Card currency. Details on these fees can be found in the "How to Use Your Card" section of this Agreement.

5.4 Local bank transaction fees: In addition to the fees, charges, and any applicable interest listed on our Website, as an account holder you may also incur a transaction fee from the local bank that processes the Transaction. For more information, please contact us using the details provided in clause 9 of this Agreement - ‘How to Contact Us’ (at https://3s.money/contact-us).

5.5 Modification of fees: We reserve the right to modify existing fees and charges or introduce new ones by updating the fees and pricing page on our Website (https://3s.money/fees-and-pricing.)

6. OUR LIABILITY TO YOU AND CARDHOLDER

6.1 Limitations and exclusions section: This section explains certain limitations and exclusions on our liability towards you and your Cardholders.

6.2 Exclusions (1): You and your Cardholders will not have any claim or action against us, and we will not be held liable to you or your Cardholders:

6.2.1 for any increased costs, expenses, loss of profits, loss of business, loss of contracts, loss of revenues, loss of anticipated savings, loss of opportunities, loss of goodwill, loss of use or corruption of software, data or information, or any special, indirect or consequential loss or damage of any nature whatsoever;

6.2.2 if you or your Cardholder fails to comply with the 3S Money Terms of Service, this Agreement, any other agreement with us, or any third-party agreement;

6.2.3 when your (or your Cardholder’s) loss is related to items or services (including their delivery or condition) that were paid for using your Card or arises due to the inability to use a Card for a Transaction or related service;

6.2.4 when your (or your Cardholder’s) loss is a result of any third-party refusing to accept or delaying the acceptance of a Card or Security Details (including losses arising from the way such refusal or delay is communicated to you or your Cardholder);

6.2.5 when your (or your Cardholder’s) loss is due to our decision not to offer or to withdraw any service or feature associated with a Card or 3S Money Account, or when we terminate or freeze a Card for any of the reasons outlined under in clauses 2.28 and 2.29, 2.27, and 2.33 of this Agreement (‘Termination or Freezing a Card');

6.2.6 when the loss is due to our failure to follow your or your Cardholder's instructions, in circumstances in which, in our reasonable opinion, would lead us to suspect any fraudulent or improper activity on your part, the Cardholders’ part or the part of any third party;

6.2.7 when you or your Cardholder have acted fraudulently or negligently;

6.2.8 if the details you or your Cardholder provided us were incorrect or insufficient;

6.2.9 when your (or your Cardholder’s) loss is due to circumstances beyond our control; or

6.2.10 for any loss or damage suffered by you or your Cardholder as a result of the failure of third-party providers (including third party Issuers) of additional facilities or benefits, to fulfil their duties and obligations.

6.3 Exclusions (2): We will not be liable to you or any Cardholder, under any circumstances, for the losses or damages listed in clause 6.2, even if they were reasonably foreseeable or arose from any action brought by a third-party.

6.4 Exclusions (3): To the extent permitted by law, all conditions, warranties or other terms, implied by law, statute or otherwise are expressly excluded.

6.5 You hold us harmless: To the extent permitted under applicable law, you shall hold us, our Affiliates, Issuers, Payment Processors and Payment Service Providers harmless from and against any claims, actions, proceedings loss, damage, expenses, costs (including reasonable legal costs) or any other liability (of any nature whatsoever) suffered by any of them as a result of your or your Cardholder’s (a) breach of the 3S Money Terms of Service, this Agreement or any other related agreements which for the avoidance of doubt includes the Cardholder General Conditions of Use, and/or (b) acts or omissions.

6.6 Disapplication of exclusions: Please note that the exclusions in clauses 6.2, 6.3 and 6.4 will not apply to the extent that:

6.6.1 we act fraudulently, with gross negligence, or the loss is a result of our wilful misconduct; or

6.6.2 the applicable law or regulation does not allow us to exclude or limit our liability.

6.7 Extension of exclusions to other parties: The above exclusions and limitations set out in this clause 6 shall apply to any liability of our Affiliates, Issuers, and other suppliers, contractors, agents or distributors and any of their respective Affiliates (if any), to you, which may arise in connection with this Agreement. Each of our Affiliates and other suppliers, contractors, agents or distributors and any of their respective Affiliates is entitled to enforce the provisions of clause 6 to the fullest extent permitted by law, as if they were party to this Agreement.

6.8 Third Party Rights: Save as expressly stated otherwise (including without limitation clauses 6.7 and 6.9, this Agreement does not give any third party any rights to enforce any term of this Agreement. The rights of the parties to rescind or vary this Agreement are not subject to the consent of any other person.

6.9 Third Party Issuer Rights: The Parties hereby acknowledge that each third party Issuer (and if relevant its Affiliates) is entitled to enforce the terms of this Agreement, to the fullest extent permitted by law, as if it were party to this Agreement.

6.10 Service availability and third-party dependencies: Whilst we aim to provide a reliable service, the service (including access to your account, payment functionality and transaction processing) may not always be available. This is because the service depends on a number of systems and providers beyond our direct control, including card schemes, payment networks, banks, merchants, telecommunications providers and, where applicable, third-party technology providers. As a result, payments may sometimes be delayed, declined or not processed, account or transaction information may not be available in real time, and certain features of the service may be temporarily unavailable. We will take reasonable steps to restore the service as soon as possible where issues arise. Nothing in this clause limits or excludes any rights you have under applicable law. Where a payment is not executed or is incorrectly executed, your rights and our responsibilities will be determined in accordance with the UK’s Payment Services Regulations 2017 or other equivalent applicable laws. When we are responsible under those regulations, we will provide refunds or take appropriate corrective action as required. Where a failure or delay is caused by circumstances outside our control (for example, an outage affecting a third-party provider or payment system), we will not be responsible for losses which are not directly caused by our failure to meet our legal obligations. Because service interruptions may occur, you should consider using an alternative payment method where a payment is time critical. If you experience an issue with a payment, please contact us as soon as possible so we can investigate and, where appropriate, help resolve the issue.

7. DISPUTED TRANSACTIONS

7.1 Nature of disputes: We may use card scheme processes to seek to recover disputed Transactions, including chargebacks. You acknowledge that the outcomes of such disputes depend on (i) the response provided by the relevant merchant; and (ii) the applicable rules of the relevant scheme.

7.2 Provisional credit: While the dispute is being investigated, we may, in our discretion, provide you with a temporary credit to your 3S Money Account. You acknowledge the temporary nature of the credit and that it may be reversed if the dispute is unsuccessful or decided against you.

7.3 Evidence and cooperation: You shall, and where relevant procure that a Cardholder shall, provide all information and supporting evidence requested by us in relation to the disputed Transaction as soon as reasonably practicable. Failure to comply with such requests may result in your claim being delayed, declined, or otherwise adversely affected.

7.4 Time limits: You must notify us of any disputed Transaction as soon as possible and within any applicable time limits notified to you. Failure to raise a dispute within the required timeframe may prevent recovery of the relevant funds.

7.5 Outcomes and reversals: Disputes may be resolved in your favour, the favour of the merchant, or be partially in either party’s favour. Depending on the outcome, you may have funds credited to your 3S Money Account or previously credited funds may be reversed or reclaimed.

7.6 Fees and costs: Where we are permitted by applicable law or the relevant card scheme rules, we may charge you for reasonable fees in connection with disputes under this clause, in accordance with clause 8.2.

7.7 Liability: For the avoidance of doubt, you remain liable for authorised Transactions and any disputes under the underlying contract you have with the merchant which are separate from the payment Transaction itself.

8. YOUR RESPONSIBILITIES UNDER THIS AGREEMENT

8.1 Your responsibilities: It is your sole responsibility to comply with, and to procure that your Cardholder’s comply with: (i) the terms of this Agreement and any applicable agreements between you and 3S Money; and (ii) the following obligations:

8.1.1 You or your Cardholder must not share a Card with others or allow anyone else to use it. You or a Cardholder should only provide the Card details when necessary for a Transaction, identity verification, or reporting it as misused, or compromised;

8.1.2 you and your Cardholders must safeguard any device where a Card being a virtual card is downloaded and must not share that device with others, as it may grant access to a virtual Card and the 3S Money Client Portal. Before replacing or disposing of any device, you must procure that you or your Cardholder delete any virtual Card, 3S Money Mobile App or 3S Money Client Portal access store on that device;

8.1.3 you and your Cardholders must not store any Security Details on the device and must not share any Security Details with any person;

8.1.4 you shall procure that Cardholders always verify the amount of any Transaction before authorising it;

8.1.5 you must regularly review the Transactions recorded on a 3S Money Account and, whenever possible, check the Transaction details. If a Cardholder has any doubts, suspects unauthorised entries, or notices missing Transactions on a 3S Money Account, you must contact us immediately;

8.1.6 you shall ensure that Cardholders are aware that any third-party agreements they have (such as those with a mobile phone provider) may impose additional security requirements that they must comply with;

8.1.7 if you or any Cardholder believes that a Card is lost, stolen or otherwise compromised, or has been used without your or their permission, you must promptly report it to us and freeze or terminate it through the 3S Money Client Portal or 3S Money Mobile App. In case of repeated reports of Cards being lost, stolen or otherwise compromised, we reserve the right to terminate or freeze a Card and decline to issue you further Cards;

8.1.8 You must procure that the Cardholder reads, accepts and complies with the Card Conditions of Use set out in Schedule 2; and

8.1.9 You must comply with and procure that the Cardholder complies with any additional terms and conditions of a Payment Processor, Payment Service Provider or Issuer as set out in Schedule 4, and you remain responsible for all Cardholders’ compliance with those terms and all their acts and omissions.

8.2 Scheme fees, penalties and related costs: In certain circumstances, card schemes (such as Visa or Mastercard) or other payment system operators may impose fees, fines or other charges on us in connection with the use of your Card or account. These may arise, for example, where Transactions are made in breach of this agreement, applicable law, or the rules of the relevant payment system. You will only be responsible for these types of costs where they are directly caused by your actions or omissions. This includes where you: use your Card or account in a way that breaches this agreement (for example, for prohibited or unlawful Transactions); act fraudulently or with intent or gross negligence; or fail to provide information or take action reasonably requested by us to comply with legal or payment system requirements. Where the above applies, we may recover from you the reasonable and direct costs we incur as a result, including: card scheme fines, penalties or assessments; costs of investigating or responding to payment system or regulatory requirements; and other directly related compliance or administrative costs. Any such costs will be limited to those reasonably and directly attributable to your actions or omissions. Before applying any such charge, we will act reasonably and proportionately in assessing whether the cost has been directly caused by your actions. We will provide you with information about the nature of the charge on request. Nothing in this clause limits or excludes any rights you have under applicable law. In particular, this clause does not affect your rights under the UK’s Payment Services Regulations 2017, or any other equivalent applicable laws, in relation to unauthorised or incorrectly executed Transactions.

8.3 At our discretion, we may require prefunding, rolling reserve, collateral, enhanced controls or other additional requirements or limitations in relation to your or a Cardholder’s use of the Card.

9. AMENDMENT AND TERMINATION OF THIS AGREEMENT AND YOUR CARD

9.1 Changes to this Agreement: We reserve the right to amend or replace this Agreement from time to time, and any revisions or replacement will be posted on the 3S Money Website. The revised version of this Agreement will become effective upon its posting although we will try to give you reasonable notice of any major change. It is your responsibility to regularly visit the 3S Money Website and stay informed about any modifications and update your Cardholders accordingly.

9.2 Termination of this Agreement: The termination of this Agreement will not impact any rights of 3S Money, or any obligations you have incurred under this Agreement prior to termination.

10. CONTACTING US

10.1 Contact details: For any enquiries regarding a Card or the 3S Money Account, please use the following contact information:

dial: +44 0 203 807 9645

You or your Cardholder can also reach us via email at any time: [email protected].

10.2 Method and time of contact: Depending on legal permissions, we may contact you or your Cardholder through various methods, including online banking services, postal mail, electronic or telecommunication means, push notifications, or any other available means. If we send any notifications by post to the address that has been provided to us, it will be considered delivered two Business Days after posting. Notifications sent to any Cardholder via email, text message, or made available online through your 3S Money Client Portal or 3S Money Mobile App will be considered delivered at the time they are sent.

10.3 Security on contact: Please note that we will never request anyone’s personal banking details, such as account numbers, or other Security Details, via letter or email. In case we contact a Cardholder by phone, we may need to verify their identity. This will be done by requesting specific information that only a Cardholder would know. However, we will never ask a Cardholder to make payments from a 3S Money Account to another account.

10.4 Language: All communication and written correspondence will be conducted exclusively in English.

10.5 Complaints or concerns: If you or your Cardholder feel we have not met your or their expectations in any way, please let us know so that we can address the problem as quickly as possible. Complaints should be sent to: [email protected]

11. DISCLAIMER REGARDING GOODS OR SERVICES

11.1 Disclaimer: 3S Money assume no responsibility for the quality, safety, legality, or any other aspect of any goods or services purchased using a Card.

12. INTERPRETATION

12.1 The clause headings at the start of each clause or subclause are informational signposts only and shall not be used to interpret the clause or subclause in any way.

13. APPLICABLE LAW AND JURISDICTION

13.1 Law and jurisdiction: This Agreement and any non-contractual obligations connected to it shall be governed and construed in accordance with the law and jurisdiction specified in the 3S Money Terms of Service.

SCHEDULE 1 – DEFINITIONS

“3D Secure” means a verification process, such as providing biometrics or entering a code sent via SMS in the 3D Secure Page as an extra layer of enhanced security for online transactions to verify the cardholder's identity and prevent unauthorized use and reduce fraud risks;

“3S Money Account” means (i) your 3S Money Electronic Money Account in which you hold or store money and from which you or a Cardholder accesses such money for use via a Card; and (ii) the records we maintain to account for the value of claims associated with a Card;

“3S Money Terms of Service” has the meaning given to it in paragraph 1 of the Introductory Matters.

“Account” means a 3S Money Account;

“Affiliate(s)” is defined in the 3S Money Terms of Service;

“ATM” means an automated teller machine;

“Cardholder” has the meaning set out in clause 3.1 of the Agreement;

“CVC2” means the card verification value, being the three-digit or four-digit security code printed on the most credit and debit cards;

“Data Controller” has the meaning given to it or “controller” in applicable Data Protection Laws;

“Data Protection Laws” means all applicable data protection laws including (i) Regulation (EU) 2016/670; (“GDPR” (ii) GDPR as it forms part of the laws of the Unted Kingdom pursuant to section 3 of the European Union (Withdrawal) Act 2018 (as amended); (iii) the Data Protection Act 2018; (iv) the Privacy and Electronic Communications (EC Directive) Regulations 2003; (v) any amendments, replacement, re-enactment, consolidation of any of the forgoing; and (vi) any other applicable legislation, rules, regulations, orders, ordinances;

“Digital Wallet” means any electronic payment system that your Card has been registered to, which allows you to use your Card or an electronic record of your Card to carry out Transactions;

“Issuer” has the meaning given to it in paragraph 1.1 of the Introductory Matters;

“Security Details” means a Strong Customer Authentication (SCA) process we may require someone to follow or use to authorise an instruction or Transaction, or confirm identity or to access a device for certain functionality on that device (including but not limited to password or biometrics);

“Security Code” means the last three digits on the signature strip of the Card;

“Transaction” means transaction in which a Card is used by you or your Cardholder, in any manner, to debit money to or from your 3S Money Account;

“Card” means card issued to you by 3S Money or a third party Issuer;

“Payment Processor” means the entity, being the entity set out in Schedule 3 that corresponds to the country your Card was issued in, that provides the services necessary to process Transactions with the Card and to reconcile information in relation to those Transactions;

“Payment Service Provider” means the electronic payment network, being the electronic payment network set out in Schedule 3 corresponding to the country your Card was issued in, for transmitting Transactions and settlements which your Card operates on;

“Website” means our general website, the web address of which is https://3s.money/.

SCHEDULE 2 – CARDHOLDER GENERAL CONDITIONS OF USE – CARDHOLDER

You (in the sense of 3S Money’s client) are responsible for procuring that a Cardholder reviews and accepts the provisions of this Schedule 2 and complies with the provisions of this Schedule 2 and all related definitions contained in this Agreement and the 3S Money Terms of Services.

These Cardholder Conditions of Use are intended for the attention of a Cardholder.

1. Throughout this schedule, the term "you" is used to directly address and encompass the Cardholder. It is important for a Cardholder to carefully review and understand the contents of this schedule, as it contains crucial information and guidelines relevant to their role and responsibilities.

2. The Card provides convenient and instant access to a 3S Money Account, allowing you to make purchases and payments in many different countries. A Card accepted at -recognised outlets eliminates the need for carrying large amounts of cash and offers the flexibility to buy almost anything for your business needs. Transactions made with the Card are deducted directly from your 3S Money Account, ensuring easy tracking and appearing on your subsequent statement. Your Card enables you to make purchases or payments over the phone by providing your card number and expiry date. To safeguard against fraud, certain merchants may request your Card Security Code, which consists of the last three digits on either the back or front of your Card. If asked, you should also provide the statement address to which your 3S Money Account statements are sent. These details may also be required for online purchases or when setting up recurring payments with your Card. It is crucial to only share your Security Code for Transactions of this nature.

3. As part of our commitment to combating fraud, there may be instances where we may contact you during a Transaction or temporarily block overseas Transactions. During a Transaction with your Card, you may be notified that we need to speak with you. This is a routine procedure to verify your identity as part of our ongoing efforts to prevent fraud.

4. When ordering online goods and services for your business, your Card serves as an instant payment method. However, it is prudent to conduct certain checks before making a payment. Ensure you are dealing with reputable companies and verify where they are based, as Transactions with companies outside the jurisdiction you are domiciled may be subject to different laws. Make a note of relevant contact information such as telephone numbers, order numbers, email addresses, or website details, as you may need to get in touch with them again. This is particularly crucial for recurring payments, and it remains your responsibility to cancel them if necessary. You must keep your 3S Money Account username and password confidential as well those for any suppliers, stores or website you register with. Additionally, you should maintain a record of all online Transactions, and if applicable, save copies of completed order forms and order confirmations for future reference.

5. When using your Card abroad, there are a few important things to bear in mind. Firstly, a currency conversion transaction fee will be charged for using your Card when making purchases or where amounts are credited to your Card in currencies different from your card currency. A currency conversion transaction fee will also be charged if you use your Card to shop online on any website hosted outside the country the Card was issued in or where amounts are credited to your Card by an entity using a different currency to your Card’s currency. 3S Money converts these Transactions into card currency using the exchange rate on the day of processing, which may differ from the Transaction date.

In the event that your Card is lost, stolen or otherwise compromised, it's crucial to act quickly. Please either login to the 3S Money Client Portal or 3S Money Mobile App and Freeze your card immediately. You must give us (or our agents) and the account owner any information or help we ask for and provide assistance in recovering the Card (where relevant). We may pass this information on to relevant third parties, including the police.

6. If you no longer wish to use a Card that has been lost, stolen or otherwise compromised you can terminate it and request a new one by logging into the 3S Money Client Portal or Mobile App. You can also send us an email anytime at [email protected].

7. If you happen to locate your Card after reporting it as lost, stolen or otherwise compromised, you must not use it again unless you are certain no other person has had access to the Card. You can terminate the Card and order a new Card.

8. You must not allow any other person to use your Card, Card number, Security Code, and must always keep them safe. You must follow any instructions that we give in connection with the use and safe-keeping of the Card and Card number.

9. You acknowledge that the Account Owner shall be liable to us for all Transactions and any charges in relation to any Transactions you make with the Card.

10. You acknowledge that the Account Owner shall be liable for payment of all reasonable costs and expenses incurred by us:

a. as a result of any breach by you of these Conditions of Use, and

b. all expenses, costs and charges referred to in these Conditions of Use, which shall be debited to the 3S Money Account.

11. The Card, Card number and Security Code must not be used for any illegal purpose or outside the period shown on the Card or if the Card has been terminated.

12. You must comply with the terms and conditions of any Issuer, Payment Processor and Payment Service Provider relevant to your Card.

3DS - “3D Secure”

13. If you use the Card to make a purchase online you may be asked to use 3DS. The Card is automatically enrolled for use with the 3DS service. When you use 3DS, you agree that the terms of paragraph 13 through 19 (inclusive) shall apply in relation to your use of the Card when you make a purchase or place an order with a merchant over the internet.

14. You must provide us with your mobile phone number before you can use 3DS. You must ensure that your mobile phone can receive SMS or provide biometrics in 3S Money Mobile App at the time of your purchase.

15. When you use 3DS to purchase from a participating merchant, you will be asked to complete biometric checks or you will be presented with an electronic receipt and the One-Time Passcode will be sent to your mobile phone by SMS.

16. Without biometric check or your One-Time Passcode, you will not be able to make purchases from participating merchants.

17. If you update your mobile phone number then you must notify us immediately of your new details, to ensure our records are correct.

18. The biometric check or One-Time Passcode is valid for the purchase you received it for. You are responsible for the security and confidentiality of your One-Time Passcode and must not share it with anyone else.

19. You will be responsible for any fees or charges imposed by your mobile phone service provider in connection with your use of the 3DS service.

Privacy

20. Some personal data will be necessary for us to provide you with the Card and services under these Terms and Conditions. 3S Money is a Data Controller and shall only use your personal data as set out in our Privacy Policy which contains details on the personal data that 3S Money collects and how we will use it.

21. Where you provide us personal data about another person you warrant and represent that you have all necessary and desirable consents and lawful basis in accordance with Data Protection Laws to provide us with that personal data, and to enable us to use that personal data to provide the services under this Agreement and as contemplated in our Privacy Policy.

22. If we discover that (i) you have provided us with incorrect information; or (ii) the information we hold about you is incorrect and you have not co-operated with us to update that information, then we may have to terminate your Card in order to protect ourselves and/or you.

Variation

23. We may change these Conditions of Use by providing you with at least two months’ prior notice by e-mail (provided you have supplied us with an up-to-date e-mail address).

24. If you do not agree with the changes to the Conditions of Use, you may at any time within the two months’ notice period stop using the Card and notify us and these Conditions of Use will be terminated and your Card will be terminated. If you do not notify us to the contrary during this period then you will be deemed to have accepted the change and it will apply to you when it comes into force.

25. If any part of these Conditions of Use are inconsistent with any legal requirements then we will not rely on that part but treat it as if it did actually reflect the relevant legal requirement. If we need to make operational changes before we can fully comply with any new regulatory requirement, we will make those changes as soon as reasonably practical.

Termination

26. We can terminate these Conditions of Use at any time by giving you two months’ notice.

27. We can suspend or terminate your access to the Card at any time with immediate effect (and in the case of suspension until your default has been remedied or these Conditions of Use terminated) without any prior notice to you if:

(a) the 3S Money Account is closed for whatever reason;

(b) we discover any of the information that we hold for you is false, misleading or materially incorrect;

(c) you, the account owner or a third party has engaged in fraudulent activity, money laundering, terrorism financing or other illegal activity in connection with the Card or we have reasonable suspicion of the same;

(d) you or the account owner have breached these Conditions of Use;

(e) the account owner has breached the Agreement or 3S Money Terms of Service; or

(f) we are required to do so under any applicable law or regulation or at the direction of any regulatory, law enforcement or other competent authority.

28. In the event that we do terminate your Card then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards (to the extent we are permitted by law).

29. After these Conditions of Use come to an end, we can continue to deduct the amount of any Card Transactions from the 3S Money Account.

Liability

30. Our liability and the liability of our related companies, agents, contractors, third party suppliers (including card issuers, Payment Service Providers and Payment Processors) in connection with these Conditions of Use whether arising in contract, tort (including negligence), breach of statutory duty or otherwise shall be subject to the following exclusions and limitations:

(a) Neither we nor our related companies, agents, contractors, third party suppliers (including card issuers, Payment Service Providers and Payment Processors) shall be liable for any default resulting directly or indirectly from any cause beyond our reasonable control or that of our related companies, agents and contractors or third party suppliers, including but not limited to, a lack of funds;

(b) Neither we nor our related companies, agents, contractors, third party suppliers (including card issuers, Payment Service Providers and Payment Processors) shall be liable for any increased costs, expenses, loss of profits, loss of business, loss of contracts, loss of revenue, loss of anticipated savings, loss of opportunities; loss of goodwill, loss of use or corruption of software, data or information, or any indirect, consequential, special loss or damage of any nature whatsoever;

(c) where sums are incorrectly deducted from your account due to our default, our liability and that of our related companies, agents and contractors shall be limited to payment to you of an equivalent amount to that which was incorrectly deducted from your account;

(d) in all other circumstances of our default, our liability and that of our related companies, agents and contractors will be limited to transferring any available balance into your nominated bank account.

31. In circumstances where sums are incorrectly deducted from your account due to our fault, if we require your support to enable us to recover the incorrect deduction, you agree to provide us and our related companies, agents and contractors with all assistance that we reasonably require.

32. Nothing in these Conditions of Use shall exclude or limit our liability for death or personal injury consequent upon negligence or for fraud.

33. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.

34. The above exclusions and limitations set out in this paragraph shall apply to any liability of our related companies and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with these Conditions of Use.

GENERAL

35. Any delay or failure to exercise any right or remedy under these Conditions of Use by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.

36. If any provision of these Conditions of Use are deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

37. You may not assign or transfer any of your rights and/or benefits under these Conditions of Use and you shall be the sole party to the contract between us. We may assign or novate these Conditions of Use at any time immediately upon notice to you. We may subcontract any of our obligations under these Conditions of Use.

38. Save as expressly stated otherwise (including without limitation paragraph 39), these Conditions of Use do not give any third party any rights to enforce any term of the Conditions of Use. The rights of the parties to rescind or vary these Conditions of Use are not subject to the consent of any person.

39. The parties hereby acknowledge that each third party Issuer is entitled to enforce the terms of these Conditions of Use, to the fullest extent permitted by law, as if it were party to them.

40. These Conditions of Use and all non-contractual obligations in connection to them are governed and construed in accordance with the law and jurisdiction specified in the 3S Money Terms of Service.

Information

41.If you have any questions in relation to your Card, or require a copy of these Conditions of Use, please contact your account owner.

Schedule 3 – Issuers, Payment Processors and Payment Service Providers

Schedule 4 –Additional Terms of Issuers, Payment Service Providers and Payment Processors