Help Centre Managing your International Business Account

What do I do if my account gets temporarily restricted?

If your account has been temporarily restricted, it’s best to contact your Personal Client Manager straightaway by phone or email – they’ll be able to resolve any issues for you.
Please be aware they may need to re-verify your identity for security purposes. In this case, make sure you have your passport or another form of official documentation to hand, and to be ready for video identification.
We’ll only ever lock your account temporarily for security purposes, to ensure your funds are kept safe. If you do lose access to your account, other verified users will still be able to access it. 
First uploaded on 01/03/2022.

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