Help Centre Sending & receiving payments internationally

When do I receive confirmation of the FX exchange rate used?

The exchange rate will be visible before you submit your exchange request. Here's how you'll find it within our client portal.

Step 1.

Visit the exchange window on the right-hand side of the portal, select the currency accounts you’d like to exchange to and from, and the sum you’d like to exchange. Select 'Submit' to proceed with the exchange.

Step 2.


You’ll then be shown a rate which you can accept or reject. If you're happy to proceed, click 'Submit FX Request' to complete the exchange. You will then receive a trade confirmation ticket in your inbox. 

First published on 01/03/2022.

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